An overview of the discussion, assessment and communication stages; exact scope is agreed with each client.
A measured route from the first business conversation to ongoing account communication.
Review available account information, balances and requirements to consider an appropriate approach.
Communicate through suitable channels to establish contact and understand the account circumstances.
Where appropriate, discuss payment arrangements and follow up on agreed commitments.
Monitor commitments, payments and balances through ongoing account management.
If recovery efforts are unsuccessful, consider appropriate next steps with the client.
This is a general service journey, not a guarantee of recovery or a fixed internal procedure. Details are agreed with the client before instruction.
Frequently asked questionsIf your business is carrying overdue accounts, we can discuss a structured and professional recovery approach.
